Refund policy
RETURN & EXCHANGE POLICY
Our Commitment At SMÜG LLC, we're committed to delivering premium quality with every order. All items are custom-made on demand just for you, ensuring freshness and reducing waste.
Quality Guarantee We accept returns and exchanges within 30 days of delivery for:
- Defective or damaged items
- Printing errors or quality issues
- Wrong item shipped
Return Shipping We offer free return shipping on all eligible returns. A prepaid return label will be provided upon approval of your return request.
What We Don't Accept Due to the custom, made-to-order nature of our products, we cannot accept returns for:
- Change of mind or buyer's remorse
- Incorrect size ordered (please check our size charts before ordering)
- Normal wear and tear
- Items marked as final sale
How to Request a Return
- Contact us at hello@smüg.com within 30 days of receiving your order
- Include your order number and photos clearly showing the issue
- We'll review and respond within 2 business days
- If approved, we'll send a replacement or issue a refund
Exchanges We're happy to exchange defective items for the same product. For size exchanges on non-defective items, you'll need to place a new order.
Refunds Approved refunds are processed within 5-10 business days to your original payment method.
There are no restocking fees on any returned items.
Questions? Reach out to us at hello@smüg.com - we're here to help.